Support

Help with PONZIE for iPhone and iPad.

Contact us

Before you write

Check that you have the latest available App Store or TestFlight version.
Close and reopen the app, then choose Continue. Committed decisions are saved automatically.
Check that your device has free storage. If a save error appears, do not delete the app or start a replacement game; contact us first.
Music, text and motion preferences are available in Settings without starting a new campaign.

What helps us investigate

Include the app version and build, device model, iOS/iPadOS version, game language, and the steps that led to the problem. A screenshot of the affected game screen can help.

Please do not send passwords, Apple Account credentials, personal financial information or confidential documents. Remove unrelated personal information from screenshots.

Purchases and TestFlight

Apple handles purchases and TestFlight access. For purchase or refund questions, use Apple’s billing support. If a beta invitation is not working, tell us which error you see; never share your Apple Account password.